DEVELOPER SUPPORT
Contact technical support
Send a focused technical enquiry and include the identifiers needed to investigate efficiently.
Contact
Important
Email [email protected]. Business and technical enquiries are normally answered within one business day.
Include with your enquiry
- Company and contact name
- Product and protocol
- Demonstration or production environment
- Incident time and time zone
- Source IP and target market
- SMPP message_id or SIP Call-ID
- Command status or SIP response code
- Redacted logs and reproduction steps
- Business impact
Protect sensitive information
Important
Do not send passwords, complete credentials, private keys, unredacted personal information or full customer phone numbers by email.